RETURNS

30-DAY RETURNS

Changed your mind? No problem. You have 30 days from receiving your order to request a return.

To be eligible, items must be unworn, unwashed and in their original condition, with all original tags and packaging where applicable. Please try items on carefully, as we can’t accept returns of worn or damaged goods unless they are faulty.

HOW TO RETURN AN ITEM

To arrange a return, please contact us at info@cleaverbank.co.uk with your order number and the item(s) you’d like to return. We’ll provide the return instructions.

Please contact us before sending anything back.

Return postage is the customer’s responsibility unless the item is faulty or we’ve sent the wrong item. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.

REFUNDS

Once your return has arrived and been checked, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow up to 14 days for your refund to be processed after we receive your return.

Original delivery charges are not refundable for returns made under our extended 30-day policy, except where required by law.

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or incorrect, please contact us at info@cleaverbank.co.uk with your order number and details of the issue. Photos are helpful where relevant.

We’ll work with you to put things right. You won’t be responsible for return costs for faulty or incorrectly supplied items.

YOUR CONSUMER RIGHTS

Our 30-day returns policy is in addition to your statutory consumer rights. 

Nothing in this policy affects your legal rights.