PRIVACY
At CLEAVER BANK, we only collect and use the information we need to run our website, process orders, look after customers and, where you've agreed, keep you up to date with what we're doing.
Who we are
CLEAVER BANK
Email: info@cleaverbank.co.uk
Website: www.cleaverbank.co.uk
CLEAVER BANK is responsible for the personal information we collect through our website and when you contact us.
What information we collect
Depending on how you use our website, we may collect:
· Your name and contact details
· Billing and delivery address
· Email address and telephone number, if provided
· Order and purchase details
· Payment and transaction information
· Information relating to returns, refunds or customer service
· Information you provide when contacting us
· Information you provide when signing up to our emails
· Basic website information such as IP address, browser, device and pages visited
We do not store your full payment card details.
How we use your information
We use your information to:
· Process and deliver your orders
· Take payments and provide refunds
· Deal with returns and customer enquiries
· Keep appropriate business records
· Prevent fraud and protect our website
· Improve our website and services
· Send marketing emails where you have agreed to receive them
We use different legal bases depending on what we are doing, including fulfilling your order, meeting our legal obligations, our legitimate business interests and your consent where required.
Email marketing
If you sign up to hear from CLEAVER BANK, we may send you emails about new products, launches, events, collaborations and other CLEAVER BANK news.
We use Klaviyo to manage our email marketing.
You can unsubscribe at any time using the link in any marketing email.
We will not sell your personal information.
Who we share your information with
We only share your information where necessary to run CLEAVER BANK, for example with:
· Shopify, which operates our online store
· Payment providers, to process payments
· Delivery companies such as Royal Mail, to deliver your order
· Klaviyo, to manage email marketing
· Other service providers where necessary to operate our website and business
We only share information that is needed for the relevant purpose.
How long we keep your information
We keep personal information only for as long as we need it for the purposes described above, including where we need to keep records to meet legal or accounting requirements.
Cookies
Our website uses cookies and similar technologies to make the website work and understand how it is being used.
Where required, we will ask for your permission before using non-essential cookies, such as certain analytics or advertising cookies.
Your rights
Depending on the circumstances, you have rights to:
· Ask what personal information we hold about you
· Ask us to correct it
· Ask us to delete it
· Ask us to restrict how we use it
· Object to certain uses of your information
· Withdraw consent where we rely on your consent
· Ask for your information in a portable format
You can also unsubscribe from marketing emails at any time.
To exercise your rights, email info@cleaverbank.co.uk.
Questions or complaints
If you have a question about how we use your information, please contact us at:
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your information.